Welcome to Republic Digital Consultancy! These Terms of Service (“Terms”) govern your use of our corporate digital marketing services and website located at https://republicdigitalconsultancy.co.za (the “Website”). Please read these Terms carefully before accessing or using our Website. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our Website.

DEFINITIONS

• Client: An individual or entity that has engaged Republic Digital Consultancy for corporate digital marketing services.
• Project: The specific work undertaken by Republic Digital Consultancy for the Client, as outlined in a separate agreement or proposal.
• Deliverables: The tangible or intangible outputs created by Republic Digital Consultancy for the Client as part of the Project.
• Intellectual Property: Patents, copyrights, trademarks, trade secrets, and other intellectual property rights.

SERVICES

Republic Digital Consultancy provides comprehensive corporate digital marketing services, tailored for large clients, including but not limited to:

• Search Engine Optimization (SEO)
• Branding and Design
• Pay-Per-Click (PPC) Advertising
• Lead Generation
• Social Media Marketing
• Content Marketing
• Website Design and Development
• Email Marketing

Specific services will be detailed in a separate agreement or proposal.

CLIENT RESPONSIBILITIES

As a Client, you agree to:

• Provide all necessary information and materials to Republic Digital Consultancy promptly.
• Collaborate throughout the Project.
• Review and approve Deliverables in a timely manner.
• Adhere to all laws and regulations relevant to the Project.

PAYMENT OBLIGATIONS

• General Payment Terms: Clients of Republic Digital Consultancy (“Client” or “Clients”) agree to adhere to the following payment terms for services provided by Republic Digital Consultancy (“we,” “us,” or “our”).
• Upfront Payment: For new clients or specific projects, Republic Digital Consultancy may require full payment upfront before commencing work. The decision to require upfront payment is at the discretion of Republic Digital Consultancy.
• Deposit for Existing Clients: For existing clients, Republic Digital Consultancy may require a deposit of 50% of the total project fee before commencing work. The requirement for a deposit will be determined on a case-by-case basis at the discretion of Republic Digital Consultancy.

PAYMENT METHODS

• Accepted Payment Methods: Payments to Republic Digital Consultancy can be made via Direct Bank Transfer or other methods as agreed upon between Republic Digital Consultancy and the Client.
• Payment Terms: Payment terms are as follows unless otherwise specified in a separate agreement:
• Full Payment: For projects requiring full upfront payment, the full amount is due before work commences.
• Deposit: For projects requiring a deposit, the Client agrees to pay 50% of the total project fee upfront. The remaining balance will be due upon completion and delivery of the agreed-upon deliverables.

 LATE PAYMENTS

• Late Payment Penalty: Payments not received within the specified timeframe may be subject to a late fee at Republic Digital Consultancy’s discretion. The late fee will be calculated based on the outstanding amount and the terms outlined in the Service Level Agreement or contract.
• Suspension of Services: Republic Digital Consultancy reserves the right to suspend services or withhold deliverables until all outstanding payments, including any applicable late fees, are settled by the Client.

BILLING DISPUTES

• Dispute Resolution: In the event of a billing dispute, the Client agrees to notify Republic Digital Consultancy promptly in writing. Both parties agree to work together in good faith to resolve the dispute efficiently.
•  Resolution Timeline: Republic Digital Consultancy will endeavour to resolve billing disputes within a reasonable timeframe, considering the complexity of the issue and other relevant factors.

REFUNDS

• Refund Policy: All payments made to Republic Digital Consultancy are non-refundable. Republic Digital Consultancy does not provide refunds for services rendered, deposits made, or any other payments, except as required by law.

GOVERNING LAW AND JURISDICTION

• Applicable Law: These Payment Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.
• Jurisdiction: Any disputes arising out of or in connection with these Payment Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

WARRANTIES AND DISCLAIMERS

• Republic Digital Consultancy will make commercially reasonable efforts to complete Projects per agreed timelines and specifications.
• We disclaim all warranties, including merchantability and fitness for a particular purpose. Results of services are not guaranteed to be error-free.

INTELLECTUAL PROPERTY

• Republic Digital Consultancy retains ownership of its Intellectual Property.
• Deliverables created are considered “work made for hire,” with Intellectual Property rights transferring to the Client, unless otherwise agreed in writing.
• Clients agree not to use Republic Digital Consultancy’s Intellectual Property beyond the Project scope.

CONFIDENTIALITY

Both parties agree to keep non-public Project information confidential.

SERVICE LEVEL AGREEMENT (SLA)

• Our Service Level Agreement (SLA) contains a detailed list of terms and conditions governing our service delivery, including performance metrics, reporting, cancellation terms, and client obligations. In case of any discrepancies, the SLA prevails.

CANCELLATION CLAUSE

• For retainers, a minimum notice period of 90 days is required for cancellation. For project-based work, a minimum notice period of 30 days is required for cancellation.

ELIGIBILITY AND ENGAGEMENT

• Republic Digital Consultancy engages exclusively with registered businesses and corporate entities. Proof of business registration may be required.
• Republic Digital Consultancy does not offer cash for job opportunities. Any such offers should be reported as fraudulent.

COMMUNICATION POLICIES

• Official communications from Republic Digital Consultancy will be conducted through verified channels, such as our website or official email addresses. We do not communicate via WhatsApp, Telegram, or other unofficial channels.

INDEMNITY

• The Client agrees to indemnify and hold harmless Republic Digital Consultancy and its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:
  • Client’s use of our services or Website,
  • Client’s violation of these Terms,
  • Client’s violation of any third-party rights, including intellectual property rights.

LIMITATION OF LIABILITY

• Republic Digital Consultancy is not liable for damages related to Website use or our services, including indirect or consequential damages.

FORCE MAJEURE

• Neither party is liable for delays or failures due to circumstances beyond reasonable control.

GOVERNING LAW

• These Terms are governed by South African law.

ENTIRE AGREEMENT

• These Terms constitute the entire agreement between you and us.

CHANGES TO THE TERMS

• We may update these Terms, with changes posted on the Website.
• It is your responsibility to review these periodically.
• Your continued use constitutes acceptance of any changes.

ADDITIONAL TERMS AND CONDITIONS

DATA PROTECTION AND PRIVACY

• Republic Digital Consultancy adheres to all relevant data protection laws. Our Privacy Policy outlines how we collect, use, and protect your personal information.

COMPLIANCE WITH LAWS

• Clients must comply with all applicable laws and regulations, including but not limited to data protection laws, consumer protection laws, and advertising standards.

PERFORMANCE METRICS AND REPORTING

• Republic Digital Consultancy may provide regular reports and metrics related to the performance of digital marketing campaigns. Metrics are based on available data and do not guarantee specific outcomes.

THIRD-PARTY SERVICES AND TOOLS

• Republic Digital Consultancy may utilise third-party services or tools to deliver our services. We are not responsible for the performance or availability of third-party services.

CLIENT FEEDBACK AND REVISIONS

• Clients are encouraged to provide feedback promptly during the Project. Reasonable revisions to Deliverables will be accommodated based on the agreed scope.

TERMINATION OF SERVICES

• Either party may terminate services with written notice. Fees may apply based on work completed up to termination.

NON-SOLICITATION

• During the term of the engagement and for a period of one year thereafter, Clients agree not to solicit or hire Republic Digital Consultancy employees or contractors without our consent.

DISPUTE RESOLUTION

• Any disputes arising from these Terms will be resolved through negotiation or mediation, with litigation as a last resort.

COMMITMENT TO USER PRIVACY AND SECURITY

Republic Digital Consultancy values your privacy and security. We promise:

• Data Solicitation and Sharing: We never solicit or share your personal or financial data without your explicit consent, as outlined in our Privacy Policy.
• No Cash for Jobs: We do not offer cash in exchange for job opportunities.
• Official Communication: We do not communicate via WhatsApp, Telegram, or other unofficial channels. All official communications will come from verified channels (e.g., our website or official email addresses).

PROTECTING YOURSELF FROM SCAMS

• Be Cautious: Beware of unsolicited contacts, especially through unofficial channels.
• Verify: Do not provide personal or financial information unless sure of legitimacy.
• Report Suspicious Activity: Contact us immediately regarding any suspected scams.

These Terms are integrated into our existing Terms of Service. In case of conflict, these Terms prevail. We reserve the right to modify these Terms, so please check periodically. Your continued use of our Website affirms acceptance of any revisions.